What Is Steam Direct, and How Is It Different from Greenlight? Fast forward two years, and Steam refunds have struggled to deliver on that promise. It's also worth noting that while you can claim a refund outside the two-hour/14-day refund window, Valve may notice if you abuse this to farm cards and prevent you from requesting refunds in the future. If we think the refund system is being misused well decline to grant future refunds.". When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. Achievements, meanwhile, have no such farming restrictions, and can be earned freely during the two-hour refund window without issue. How to Hide or Remove a Game From Your Steam Library. These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. You cant refund Steam keys: This is fairly obvious, but to be thorough, you cant activate a Steam key bought from another site, then refund it through Steam. Its worth noting that there is some flex in Steams refund policy, as confirmed by Valve themselves. Instead, scroll down to "Purchases" and click it, and then select the product you want to refund from the page that appears. Keep an eye on your inbox! You must mail the hardware back to Valve within 14 days, and youll be responsible for the cost of shipping it. (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Choose "I would like a refund." The clock for pre-ordered purchases starts on launch day: You eagerly pre-ordered a game months ago after seeing an awesome E3 trailer, only to see gamers panning it online once it actually launched. To demonstrate, I'm going to purchase a copy of the game "Bad Rats" and refund it. Youll get another email saying your purchase has been refundedif you met the requirements.
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